With a history of high customer satisfaction, results from Delta Dental of Tennessee’s (Delta Dental) annual group and member surveys indicate that the dental plan administrator continued to deliver impressively in 2007. Group administrators gave high scores in the areas of customer service, billing, eligibility, sales and service, and e-commerce tools, including an overall satisfaction rating of 100 percent. Members rated Delta Dental’s service near perfect marks with a combined overall satisfaction of 96.6 percent.

“Our commitment to deliver the finest service possible is unwavering,” said Phil Wenk, D.D.S., president and CEO of Delta Dental of Tennessee. “While this year’s scores show that we are meeting and often surpassing expectations, we will continue striving to find ways to improve the experience of those who put their trust in Delta Dental.”

Each year Delta Dental conducts surveys to help evaluate levels of service as well as perceived levels of satisfaction. Separate surveys are conducted with group administrators and members who have filed claims within the past year.

About Delta Dental of Tennessee

Delta Dental of Tennessee, with its affiliates in Michigan, Ohio, and Indiana, is one of the largest dental plan administrators in the nation providing group and individual dental benefits. In 2007, the enterprise paid out more than $1.8 billion for dental care for more than 6.2 million enrollees. Offices are located in Okemos and Farmington Hills, Michigan; Columbus and Cleveland, Ohio; Indianapolis and Greenwood, Indiana; and Nashville, Knoxville, and Memphis, Tennessee. Delta Dental of Tennessee has maintained a Best’s rating of A- (excellent) for six years. For more information on Delta Dental of Tennessee, please visit www.DeltaDentalTn.com.

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